Privacy Policy

1. Who We Are

Timeshare Exit Help Center ("Company," "we," "us," or "our") operates this website and associated lead forms (including Facebook/Meta lead forms) to connect timeshare owners with licensed legal professionals. Our mailing address and contact information are available upon request.

2. Information We Collect

When you submit a form on our website or through our Facebook/Meta lead ads, we may collect:

• Contact Information: Full name, email address, phone number, and mailing address.
• Timeshare Details: Resort name, annual maintenance fees, years of ownership, and contract information you choose to share.
• Device & Technical Data: IP address, browser type, device type, pages visited, and referral source (collected automatically via cookies and analytics tools).
• Communications: Any messages, notes, or information you provide when contacting us directly.

3. How We Use Your Information

We use the information we collect to:

• Provide you with a free timeshare exit consultation and connect you with qualified legal professionals.
• Communicate with you about your case, including follow-up calls, emails, and SMS messages.
• Respond to your inquiries and provide customer support.
• Improve our website, services, and marketing efforts.
• Comply with legal obligations and protect against fraud.
• Send you relevant educational content and offers (you may opt out at any time).

4. SMS / Text Message Communications

By submitting your phone number, you consent to receive SMS text messages from Timeshare Exit Help Center regarding your inquiry, case status, and related services. Message and data rates may apply. You may opt out at any time by replying STOP to any text message or by contacting us directly. Message frequency varies.

5. Sharing Your Information

We do not sell your personal information. We may share your information only in these limited circumstances:

• Legal Professionals: We share your information with vetted, licensed attorneys and legal service providers for the purpose of providing you a consultation and exit services.
• Service Providers: We may share data with trusted third-party tools (CRM systems, email platforms, analytics providers) that help us operate our business. These providers are contractually bound to protect your information.
• Legal Requirements: We may disclose information if required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Meta / Facebook Lead Forms

When you submit your information through our Facebook or Instagram lead ads, the information you provide is subject to both this Privacy Policy and Meta's Privacy Policy. We receive your submitted information directly through Meta's platform and use it solely as described in this policy.

7. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyze website traffic. We may use:

• Essential Cookies: Necessary for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Advertising Pixels: Meta Pixel and similar tools to measure the effectiveness of our ads and retarget visitors. These tools are governed by Meta's and other platforms' privacy policies.

You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you request that we delete your information, we will do so within 30 days, subject to legal retention requirements.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information ("right to be forgotten").
• Opt-Out of Marketing: Unsubscribe from our marketing emails or SMS at any time.
• Do Not Sell: We do not sell your data. California residents may submit a "Do Not Sell" request under the CCPA even though we do not engage in this practice.
• Data Portability: Request your data in a portable format.

To exercise any of these rights, please contact us at the information provided in Section 12.

10. Children's Privacy

Our services are intended for adults 18 years of age and older. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will delete it promptly.

11. Security

We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

• Business: Timeshare Exit Help Center
• Email: privacy@timesharexitathelp.com
• Phone: Available on our website
• Mailing Address: Available upon request

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through our website. We encourage you to review this policy periodically.

By submitting a form on our website or through our Facebook/Meta lead ads, you acknowledge that you have read and understood this Privacy Policy and agree to our use of your information as described herein.